What to Say to Keep Things Polished, On-Brand & Professional

Hair is visual. It’s surface-level by nature. So it makes sense that how a stylist shows up—how they look, smell and carry themselves—matters just as much as the service itself. Clients expect more than great hair; they expect a full experience. And when a stylist shows up with messy, unkempt hair, body odor, bad breath or an outfit that feels sloppy, too revealing or just not polished, it sends a message that doesn’t match the brand. 

It’s uncomfortable to call out, but staying…