“The better the service, the less price becomes an issue,” shares John DiJulius in his highly acclaimed book, Secret Service. He explains that you have unique, personal opportunities to keep returning clients feel valued and to make a lasting impression on new clients. As owner of award-winning, John Robert’s Hair Studio & Spas in Ohio, John shares practical and easy-to-implement ideas for customer service excellence.

Below are five key ways to go above and beyond when unusual or unfortunate situations occur for clients. Things happen—and you or a team member can come to the rescue of…