“There are a lot of great haircuts and great hairdressers out there,” says Michael Crispel, owner of Earth Salon in Toranto, “but top-notch customer services is the most important part of maintaining a successful business.” Even during the recession, Earth Salon experienced success, testament to Michael’s belief about service. Here are five key customer-service initiatives he feels have truly set his business apart.

1. The Little Things in Life
To ensure that every client receives a luxury experience, Michael made improvements and added services that his competition wasn’t. For starters, he upgraded to a gourmet blend of…