These days clients are more sensitive than ever, and they expect the very best for their money. Customer service is critical and that old adage, “The customer is always right,” has never been truer. Especially if you want to keep them coming back and referring their friends! Let’s face it; some clients are easier than others, so here are five ways to make sure that love is always in the air…and in the hair.

1. Go Team! How well is your team connecting with your clients? In order to perform at your highest level of excellence, everyone needs…