"Consistency is dependent on well-trained staff that understand exactly what to do and how to do it, combined with effective follow through and quality control from managers,” notes Antony Whitaker, in his highly acclaimed book GROW 2 Management. He recommends every salon has two manuals, one on Policies & Procedures, the second for Administration Management. By defining what is expected of salon staff and your management team, you create systems that help you reach profitability and business goals.

There are four steps to creating an effective and complete Policy & Procedure Manual. Below…