“If you want consistency in customer service, satisfaction with services and client retention, you must use systems in your salon,” confirms Neil Ducoff and his team at Strategies. Let’s face it—when you walk into a salon that appears to run smoothly, you get a lot of attention and receive great service; you can’t wait to return, right?

If your day to day systems are designed well, and salon team members follow them, you have the best chance of retaining clients, building your referral business and keeping salon staff productive and happy.

In his best-selling book, "Wake Up",