3 Front Desk Tasks You Could Be Forgetting

  Your front desk employee can do so much more than answer phones, and with help from the stylists and a little structure, there is endless potential for generating additional revenue. Sounds pretty great, right? It all starts with training your employees to upsell, cross-sell and pitch those add-on services. Here are three ways you can create a salon culture that is focused on maximizing profit and increasing the average ticket.    Create Scripts Creating a set dialogue when upselling, cross-selling and suggesting add-on services or retail opportunities will help your employees get the lingo down and guide their conversations so they can become more comfortable and confident (more…)