Your front desk employee can do so much more than answer phones, and with help from the stylists and a little structure, there is endless potential for generating additional revenue. Sounds pretty great, right? It all starts with training your employees to upsell, cross-sell and pitch those add-on services.

Here are three ways you can create a salon culture that is focused on maximizing profit and increasing the average ticket.

Create Scripts
Creating a set dialogue when upselling, cross-selling and suggesting add-on services or retail opportunities will help your employees get the lingo down and guide…