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Client Letters & Communication · Salon Resource Library · Behindthechair | Behindthechair.com

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Resource Library

Client Letters & Communication

Client letters including: increase prices, fire a client, maternity leave

13 Resources

Business

Annual Price Increase Announcement

Three drafts at three tones — warm, direct, and editorial — for raising prices to your whole book.

PDF · WORD · 2 PAGESSubscription Required

Business

Cancellation & Deposit Policy One-Pager

Single-page policy you can post on your booking site and email to new clients.

PDF · WORD · 2 PAGESSubscription Required

Business

New Client Welcome Packet

Branded PDF you can send before a first appointment — parking, what to expect, prep, policies.

PDF · WORD · 2 PAGESSubscription Required

Financial & Tax

Pre-Booking Policy

Set a boundary with clients who cancel or reschedule frequently using a ready-to-send letter that protects your income without damaging the relationship.

PDFSubscription Required

Financial & Tax

New Client Deposit

Streamline new client onboarding with this pre-written deposit policy letter that clearly communicates your booking requirements and secures appointment commitments.

PDFSubscription Required

Financial & Tax

Cancel Policy

Use this pre-written letter template to communicate your salon's cancellation policy and fees to clients, setting clear expectations that protect your stylists' time and business.

PDFSubscription Required

Financial & Tax

Late Fees

Communicate your late fee policy clearly to clients with this pre-written letter template that explains your 15-minute grace period and nominal charges for late arrivals.

PDFSubscription Required

HR & Team

Schedule Change

Use this pre-written letter template to professionally notify clients of schedule changes, saving time while keeping communication clear and maintaining strong client relationships.

PDFSubscription Required

Financial & Tax

No Refund Policy

Use this refund policy template to handle client requests professionally and consistently, saving time while clearly communicating your salon's stance on refunds.

PDFSubscription Required

Financial & Tax

Fire A Client

Use three professionally crafted termination letter templates to respectfully end client relationships—whether due to toxicity, chronic dissatisfaction, or tardiness

PDFSubscription Required

Financial & Tax

3 Strikes Late Policy

Enforce appointment punctuality with three customizable client letters that clearly communicate consequences for repeated lateness and maintain fairness across your salon.

Financial & Tax

Raising Prices

Use professionally written letters to raise prices, address inflation concerns, and transition to hourly rates without losing clients or spending hours on communication.

PDFSubscription Required

HR & Team

10 Tips To Spot A Toxic Client

Identify red flags that signal a toxic client before they damage your salon's culture, reputation, or team morale with this practical guide to protecting your business.

PDFSubscription Required

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