Jamie Sea (aka @prettylittleombre) is known for her incredible ombré, balayage, color melting and root-smudging techniques, but she also knows the value of getting—and keeping—clients in her chair. Here’s a look at Jamie’s pyramid of fundamentals when it comes to retaining clients.

1. Your Consultation
The consultation is one of the most crucial aspects of your guest's experience. It's a powerful part of the process and can really make or break the way your guest feels about you and your salon. Jamie always says that being very clear with your client about their expectations is a good…