You never know what’s going to walk into your salon—it could be a box dye disaster, a DIY ombré or, in Haley Ferreira’s case, a walking balayage experiment!

“My guest was upset due to a previous stylist overprocessing her hair and ‘experimenting’ with balayage,” says Haley. “There were bleed marks throughout her hair, stripiness and lots of warmth at the new growth.” Luckily Haley, a stylist at Cutting Loose Salon in Sarasota, Fla. and a National Educator for Paul Mitchell, knew just what to do. How’d she save her client from this balayage-gone-wrong?…