From the time she became your client, you’ve talked about absolutely everything. Should she go blonder for her daughter’s wedding? Why does her sister get so crazy during the holidays? Her mom’s battle with cancer—that was a tough one! And then one day, this happens: as she settles into your chair, she says, in a very quiet voice, “I’m not sure what’s going on, but all of a sudden I seem to be losing my hair. It’s feeling so thin and I'm noticing more and more in the shower every time I shampoo. What should I do?”

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