How to Manage Bad Salon Reviews

Follow These 8 Steps After Your Salon Receives A Negative Online Review We’ve all been there before and it never feels good to receive a bad online review from a client. And although it may be discouraging, you can also use it to improve your business. Receiving a bad review gives you a chance to recognize any issues, highlight the positives of your business and respond in a way that can gain client trust and loyalty. After all, it’s not always about what happened, but how you respond to it.    So if you’ve found yourself faced with a negative (more…)