Not only is it NOT the box that does the work, it’s often the box that does unspeakable damage in the wrong hands.  And those hands generally belong to clients who decide to take matters of a professional nature into them.  The result?  Frantic phone calls, tears, promises to join a 12-step program for home haircolor abusers—anything it takes to get you to agree to fix it, like, RIGHT NOW!  PLEASE???!!!

We know as professionals, you don’t fix and tell—except maybe at the end of a long week, over mimosas at Sunday brunch. But BTC is a…