You always want to improve customer service in your salon—because with better customer service comes higher retail rates and increased client retention. But how, in today's I'd-rather-not-talk-to-you-if-I-don't-have-to world, can you create the best customer service in your salon? We have an idea for you.

Ever thought about a front desk-less salon? Eric Hammond, the business manager from the John Roberts Spa, a salon/spa with four locations throughout the Cleveland area and award-winning customer service, has—and it works. Here’s an inside look at how a front desk-less salon would function and a few pointers if you’re thinking…