When the Customer Isn't Always Right

Your relationship with clients is based on mutual respect and trust, with the burden of responsibility on you to maintain this relationship. But what if your client doesn’t reciprocate that basic decorum? A member of the BTC community has a client who schedules appointments, but continually misses them, showing up with his two kids 15 to 30 minutes before close.   Once arriving, things only get more irritable: “His kids’ hair is full of dirt and oils that we could wax a semi-truck and he will not allow us to wash their hair. He stands right next to us as (more…)