What Would You Do: Taking Swatches for At-Home Retouches

 Building a book of loyal clients is one of the best parts of being a hairstylist. Clients can become friends, confidants and sometimes even family. So what happens when a long-time guest abuses your relationship and tries to cut corners? A member of the BTC community reached out in need of advice and we’re sharing your responses below!

“I caught my long-time client taking pictures of my swatch book during a consultation and then she went online and purchased them to do her own color retouches at home!!!…