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What Would You Do: No More Receptionist?! · Behindthechair | Behindthechair.com

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What Would You Do: No More Receptionist?!

By Katie Harrington·May 08, 2026

A quality front desk staff plays a key role in helping salon life run smoothly. Booking appointments, answering the phone, managing schedules, dealing with difficult clients…they wear a lot of hats.

But high turnover for front desk staff is a real problem for salons, and it can be hard to find a front desk superstar who’s in it for the long haul. One salon owner recently sent out an SOS to the BTC Community.

“I'm a salon owner, and I'm wondering: should I just eliminate the front desk altogether? I'm currently looking for ANOTHER front desk…

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