What Would You Do: Losing Money on a Service

We’ve all been there: the client who takes forever and never tips. What makes it more complicated? A price cap on salon services imposed by the owner. Do you keep the client and hope things will improve—or drop her? Here’s what the BTC community had to say! I work in a commission-based salon and I have a client who comes in regularly for a shampoo blowout and silk press. I charge her the most my salon will allow me, which is $57. It takes me 2 to 2½ hours due to the amount of hair she has plus she is (more…)