What Would You Do: How Late is Too Late?

When clients aren’t on time, a stylist’s entire day can be thrown off. Five minutes late can quickly turn into 15, 30, even 45 minutes behind schedule—and that doesn’t just mean fewer breaks for the stylists, it can mean upsetting the clients who are on time. So, when an anonymous client reached out to us on social media, asking “how late is too late?” for a client to still get service, we knew we had to share the question (and our favorite responses!) with our #BTCFam. Here’s what you all had to say!   Have an opinion you want to share? (more…)