What Would You Do: Do You Give Refunds?

Should I Refund My Clients’ Money If They Hate The Hair THEY Asked For? It happens to everyone…Your client wants a drastic change, but they HATE the results they’ve asked for. What do you do to fix the situation and avoid getting a bad review online? One of our BTC fam is looking for advice on how she can navigate this unwanted, but common issue in the salon with her reputation intact. Keep scrolling to see what you guys had to say!   “*Said in an Oprah voice.* ‘YOU GET A REFUND! YOU GET A REFUND!!! EVERYONE GETS A REFUND!!!’ (more…)