What Would You Do: Turning Away Potential Clients

You’re never one to turn away a potential new client, but something about the consultation just isn’t sitting right with you. Do you welcome the new client anyway? Or refer her to another stylist who is a “better fit?” One stylist reached out to us with this question…   “For the first time in 17 years of doing hair I had a referral come in for a consultation and I knew we would not mesh. She was great but scared to have a new stylist cut her hair. She booked ahead, but two days later she asked me to call (more…)