What Would You Do: Refund an Unhappy Client?

Unhappy clients happen…so how do you handle them? When is a refund appropriate? And what if the client threatens a bad online review? One of our BTC friends asked this question and your responses were so great! Keep reading for fantastic advice, plus some horror stories from fellow stylists that will make you say, “Yep, I’ve been there!”   “Every now and then, everyone gets those clients who want their money back…maybe because they ask for a cut or color and the client ends up not liking it. Do you give the money back so they don’t write a bad (more…)