How To Lead: Managing Staff Panic & Communicating with Clients
We know salon owners and hairdressers are struggling to understand and get through the coronavirus crisis. That’s why Mary Rector (@marybehindthechair) went live with Nick Stenson (@nickstenson), the Senior Vice President for Salon Services and Trend for Ulta Beauty. With 10,000 stylists in more than 1,200 locations, Nick and the Ulta team had to come up with solutions and communication FAST. Here’s what Nick had to say about how to lead with strength during times of panic and anxiety—what drives his decision-making, his tips for keeping…
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